banner image(s) not displaying

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  • Question
  • Updated 8 years ago
  • Answered
www.scheelerseeds.com some banner images are not displaying. they don't display in site builder either. when i try to edit the image the mask editor displays the image. any advice?

thanks,
Michele
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Michele

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  • puzzled

Posted 9 years ago

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Emmy

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Hello,
I'm sorry you are having this trouble. Can you give post here one of the images that is not showing up in your site builder or on the live site so that I can take a look at it, I would like to try it in a test site. You can use the Add an Image tab in the post area.

Thanks!
Emmy
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Sanja, Official Rep

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Hi Michele

I can see the problem you're talking about on your homepage.

There's a couple of things you can try to do. You can try to add your banner via the Banner Image insert on the right-hand side under Properties.



If this does not work, then go directly to www.picnik.com and upload your original image there. Resize to the banner dimensions. Save and then upload to your file manager. Then, insert your banner image again.

Please let us know if you continue to have problems with this.
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Emmy

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Thanks littleus, great suggestions :)
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KanThaiDecor

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Scheeler Seeds, LLC is there in white so you cant see it against a white background.....Is the banner white also?
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Sanja, Official Rep

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If you right-click the image and click on "page info"... take a look at what it says:



Look at the dimensions and it says it's not cached and the image doesn't show up in the preview box. Strange, eh?
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KanThaiDecor

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hmmm....That is weird...you see it is supposed to be a jpg so it should be fine.....Had to add if you try to view image you get a broken link.
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Michele

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this is the image the is on the index page. thanks everyone!
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Michele

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i just uploaded another version of this same picture and it seems to be working now...i'm checking the other banner images too.
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Emmy

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Hi Michele,
Great, I'm glad you got that working. I also just tested the image in a test site using the same style and it worked for me as well. Let us know if you are still having trouble.

Emmy
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Michele

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Hi Emmy-

this fixed the banner...apparently all of my links images have the same issue...argh!!!
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KanThaiDecor

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Great you got it!
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Michele

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thanks everyone! until the next issue...LOL
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KanThaiDecor

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We all have them from time to time...but you will always find help here....Have a great eve
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clouda9

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I am having a problem getting my banner to stick. Added as I was building the site and it was fine. Went back in last night to fix a couple of typos I noticed and the banner for my site was gone. Reload (right dimensions) and it will not stay on the site. It is a png, do I need to change it to a jpg?
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clouda9

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Plus there is no Banner Image spot on my properties page. URL: http://foodloverswebsite.yolasite.com
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Emmy

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Hello Couda9,
I am very sorry to hear this is happening with your site. There is a currently a bug with this style which has caused all the banner images to be reset to the default image, which is why you are experiencing this. Our engineers are working on this and we hope to have a fix available next week or so. Once the bug is fixed all your banner images will come back.

We are very sorry for the inconvenience and will let you know as soon as a fix is in place.

Kind Regards,
Emmy
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clouda9

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Thanks Emmy now I can move on and stop wasting my time trying to tweak this. Cannot wait for next week because my real banner looks so much better ;)
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Emmy

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Thanks so much for your understanding... we hope to have it fixed up soon.