Banner Image Selection Problem

  • 1
  • Problem
  • Updated 6 years ago
  • Not a Problem
The format I'm using has a heading box across the top of each page and, just below that, a "banner image". I use the same heading on each page and a different banner image on each page. The banner image on one page has "quit working". I cannot figure out why (it was fine for over a year...) and I've not been able to fix it. To get a banner image in place, Yola invites you to select an existing image (or to up load a new one). When the selected image comes up, it becomes obvious that it has to be scaled and cropped to get an image the right size and shape to fit in the banner box. For the one page that doesn't work right, this process seems to be working ... until the last step "modify" (which is supposed to put the selected banner image in the banner box). The "modify" screen just runs until it times out. Then when I go back to look at the page in question, its banner image consists of the upper left hand corner of the selected image at full scale. In this instance -- unlike every other page -- Yola ignores the scaling and cropping and just does what it wants. Which means, for that one banner, I end up with an image that I don't want.
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Johnny Wells

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Posted 6 years ago

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Gop

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Hello Johnny,

Is the intended image that shows, a big image naturally? (meaning much bigger than the banner space in px high and wide).

If that is the case then I would resize it with a third party image editor out of the sitebuilder (Picmonkey is a recommendation by Laura, Yola CS person) to the final size then re-upload it to your filemanager and re-load it as a new image to that page.

Secondly, have you made any recent changes to your Site CSS or added any CSS to that page specifically? This is really a long shot, but if some code relevant to the banner got caught up in the copy/paste process it may have an effect(?)
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Johnny Wells

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Thanks very much for your suggestions. I'll give them a try and report back!
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Johnny Wells

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I used Aviary to crop and re-save the up-loaded image. Now the uploaded (saved) image is very close to the size and shape it needs to be to fit perfectly into the banner box. On the third or fourth try (i.e., after watching the "modify" window run and run before closing it and trying again), the cropped image showed up in the banner box. Because the only part of the original image that is now there is the part I wanted to be in the banner, your suggestion enabled me to, in essence, to "fool" Yola into doing what I wanted to do: get that cropped piece of my original image to into the banner box. I'm happy (at long last) to have been able to restore that image to the banner box. However, I would observe that whatever is wrong with Yola is still wrong. I still cannot put any particular (selected) portion of any uploaded image (one that is much larger than the banner box) into any page's banner box. I've been able to do that without any problem for the past two or three years I've been using Yola. Why it "stopped working" a week ago befuddles me.

I don't know anything about "site CSS". I'll see if I can find out what "CSS" is and determine whether or not "CSS" has anything to do with this problem.

Thanks again for your interest and assistance!
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Gop

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Hi Johnny,

You did exceptionally well to sort this out and I'm still working through your solution :)

You mentioned your experience placing images of similar properties previously. There are a few new variables since that time including the swap over from the previous resident image editor to Aviary. These two are different products. Aviary has been a little challenge in the implemetation within the sitebuilder and there have been previous real issues. Yola/Aviary are getting to grips with it, it seems, but there still seem to be some issues.

It is worth investing some time getting to know CSS as it really does help in setting up a site beyond the standard setups.
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Johnny Wells

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Thanks, Gop; I will invest some time getting to know CSS.

Fyi, it turns out that my banner image "solution" didn't work as well as I thought it had. When I'm on the Yola sitebuilder website and go to "preview" (both before and after publishing my revised banner image to the web), the revised banner image that I want to show up DOES show up. However, when I access my website by going to it on the internet as any user would, that changed banner image DOES NOT show up.

Even though I'm using the free version of Yola, my phone call to Yola support was accepted. (I'm very impressed with that!) Yola support put my mind at ease (a bit) by telling me that this is a known problem which Yola engineers are currently working to fix.

Johnny