Banner image will not load in sitebuilder

  • 1
  • Problem
  • Updated 11 years ago
  • Acknowledged
Archived

This conversation was archived and is no longer visible to community members. The community moderator provided the following reason for archiving: issue confined to a single customer's site

Hi. In the Yola site builder I am having difficulty loading the banner image. It just doesn't load and it's just white. Help?????
Photo of Andrew2

Andrew2

  • 12 Posts
  • 0 Reply Likes
  • frustrated

Posted 11 years ago

  • 1
Photo of Emmy

Emmy

  • 5892 Posts
  • 299 Reply Likes
Hello Ali677,

I'm sorry you are having this problem. What happens when you click on the "Change Banner" button? Do you receive an error message or does something else happen? Can you tell me what browser you are using as well as what image type you are trying to add.

Please let me know and I will further assist.

Emmy
Photo of Ruth

Ruth

  • 2819 Posts
  • 135 Reply Likes
Hi Ail677,

We have one of our engineers who wants to help you solve this problem, but we need to know which one of your sites is affected.

Please either tell us here or email support@yola.com