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Why when I go to change the banner does it say that always say that the banner is 803px x328px when it just isn't! This is really frustrating because creating a banner that is the right size is purely guesswork! Please someone help!
Yes, having the proper banner size is extremely important when creating it. When you say it "always says 803x328" , do you mean that you are switching between styles and finding that many of them say 803x328; because many of the styles have different dimensions.
When you click on Edit Page Design and then on Banner Image you should see the dimensions at the bottom, I will attach a screen shot. Can you give me a bit more information about what you are seeing and let me know what Style and browser you are using.
Yes, this is the process I have followed. However, I have tried several different styles and they all say that the image is 803x328, When I create a graphic in Illustrator or any other package and save the image as 803x328 is does not fit the banner on the site. The banners on the styles I have used are quite obviously not 803x328 even though it says they are.