Banner upload not displaying

  • 1
  • Problem
  • Updated 7 years ago
  • Solved
New uploaded banner will not display on web page. A red circle with red diagonal displays instead.Have noticed in my uploaded files that a JPEG symbol is displayed instead of a thumbnail of banner/picture
Photo of John Elliott

John Elliott

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  • frustrated

Posted 7 years ago

  • 1
Photo of Sanja

Sanja, Official Rep

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Official Response
Hello John,

I'm wondering if you might have edited your banner in Photoshop? The problem could be that the images have a CMYK color mode attached to them - which is not web friendly. You should be able to set your color mode to RGB-16bit and you will then be able to upload them and view them on your site. An easy way to do this is instead of just selecting "save", choose "save for web" in Photoshop. The image will then be automatically saved in the correct format.

Please let us know if this does not resolve the issue.