Banner upload not displaying

New uploaded banner will not display on web page. A red circle with red diagonal displays instead.Have noticed in my uploaded files that a JPEG symbol is displayed instead of a thumbnail of banner/picture

John Elliott

2 Posts
0 Reply Likes
frustrated

Posted 7 years ago

7 years ago

Sanja

10698 Posts
495 Reply Likes

Official Response

Hello John,

I'm wondering if you might have edited your banner in Photoshop? The problem could be that the images have a CMYK color mode attached to them - which is not web friendly. You should be able to set your color mode to RGB-16bit and you will then be able to upload them and view them on your site. An easy way to do this is instead of just selecting "save", choose "save for web" in Photoshop. The image will then be automatically saved in the correct format.

Please let us know if this does not resolve the issue.