Billing/Site Issue

  • 1
  • Question
  • Updated 5 years ago
  • Answered
Why can' I reach anyone via your 866 or 855 contact telephone numbers? I am constantly getting a recording apologizing for an automated voice and a "callback" in 24 hrs???? Also, as a member (paid membership) why is the Yola "free banner" still appearing on my web page after I have published? Also, why does my Yola invoice via email reflect a payment for 1 service (mailbox) and my Yola account online reflect a different service (domain)??
Photo of SonyaC

SonyaC

  • 3 Posts
  • 0 Reply Likes

Posted 5 years ago

  • 1
Photo of Gop

Gop

  • 7473 Posts
  • 2115 Reply Likes
Hello Sonya,

Over the Christmas break I would think that Yola CS staff are at skeletal levels and your answers may be a bit slower than normal because of this. I am very sure that any email/phone message sent to Yola Support staff will be answered as quickly as feasible.

wrt the Yola banner, this is removed with Yola Silver and Gold subscription and retained with a Bronze subscription. If you do have Silver or Gold subscription then try and republish your site; this generally clears the appearance of an invalid Free Yola banner.

If you have purchased a Yola mailbox then the mail address will be for your custom domain. This then would need to be configured according to the tutorial: Setting up your email with Yola Mail. If the mail box doesn't match your domain then Yola will do all they can to remedy this for you.
Photo of SonyaC

SonyaC

  • 3 Posts
  • 0 Reply Likes
Well I have waited since 8am this morning and as of yet no response from Yola. I've tried to refresh my webpage but the banner still remains at the bottom of my pages. I understand a skeletal staff, but no matter what the day, business must be conducted. I have no support to answer my billing question. as of this reply I cannot use the widget to embed a reply code (box) for my clients. As a business owner this is very frustrating. In 2012-13 it is amazing to me that there is absolutely no one available to support/resolve my issues. I am extremely disappointed with Yola's response and performance. Please advise and thank you.
Photo of jeremy

jeremy, Employee

  • 1349 Posts
  • 90 Reply Likes
Hello Sonya,

I have replied to your Facebook post and have just replied to your email.

Apologies for the delay.
Photo of jeremy

jeremy, Employee

  • 1349 Posts
  • 90 Reply Likes
Hello Sonya,

Gop is right (Thanks again Gop) We are running on a skeleton staff at the moment as it is the Holiday season - this is why we are a bit slower to respond to your questions here.

Can you please let us know what your domain is so we can assist you further with this.