If you need support from Yola please contact us via firstname.lastname@example.org or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
To summarize this thread for everyone watching I wanted to reiterate that if your image does not take up the entire space provided by your banner the black backfill you see is added in automatically to fill the remaining space. The way to avoid this is to select an appropriately sized image to fit the entire banner area or edit one to fit the dimensions indicated.