Blank Square after trying to upload youtube video!?

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  • Updated 9 years ago
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I keep trying to upload a youtube video to my site by copying and pasting the URL an clicking apply. A blank "square" opens up, but stays blank. What can I do???
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Jennifer

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Posted 9 years ago

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Emmy

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Hi Jennifer,

Let's see what we can get worked out :)

Can you check a few things for me:

1. Make sure that you have copied the whole URL for the video from your browser window and pasted it into the Properties Sidebar in Yola in place of the default URL.

2. If it is one of your own videos, please make sure that there are no privacy settings on it in your YouTube account. If there are, then Yola will not be able to call up the video.

If you have checked both these things and it still isn't working can you give us a link to the page that has the video on it so that we can take a look.

Thanks,
Emmy
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Jennifer

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Hi Emmy, thank you for the quick reply. I did copy the whole URL and the video does not belong to my account and is visible to the public. So I don't know... Here is the link/URL to the page of the video:

https://www.youtube.com/watch?v=uKP04y...

And here is the URL of the other video I tried to upload and it has had the same blank square as a result:

https://www.youtube.com/watch?v=_b5Pbx...

Thank you!!!
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Emmy

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Hi Jennifer,
Thanks for providing those links. Can you add the video to your page (it's ok if it doesn't work) then give me a link to the page on your site that it is on so that I can take a look at your page. Thanks!

Emmy
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KanThaiDecor

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It works on my test site fine adding it with the YouTube widget....I added two more versions using their embed code and the html widget....Their embed code gives you options on size and border color....Maybe see if you like that better on my test site....http://randd.synthasite.com/
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Jennifer

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This is the video page on my site that shows the two "blank squares" instead of the two youtube videos: http://www.jenniferjosy.com/videos.php

Also, when I go on John's (participant of this chat) test site I see only blank squares as well. Could it be s wrong setting on my computer? Do I have to download something? Thank you!
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KanThaiDecor

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Why not just use their embed code and the html widget?
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Emmy

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Hi Jennifer,

I can also see the videos on your site. Can you please check to see that you have the latest version of Flash installed, for more information please click here: Version Test for Adobe Flash Player. This will most likely solve the problem :)

Let us know if this doesn't solve the problem.

Emmy
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Jennifer

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Thank you so much. You are amazing!
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Emmy

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Awesome, glad that worked for you!