blog widgets disappear of the pages.

  • 1
  • Problem
  • Updated 9 years ago
  • Solved
the blog widgets - about me, rss, tags, search etc have dropped off my blog pages - when i opened the editor I got a series of "cannot find HTML" messages - please HELP!
problem started when i added google analytics code. I have since deleted those pages entirely and started from scratch, problem continues.
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Antony Perring

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  • confused

Posted 9 years ago

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Sanja, Official Rep

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Hi Antony

I'm sorry to hear that you're experiencing some problems.

Can you please try the following:

1. Can you try clearing the cache in your browser and then re-log back in? Here's a tutorial.

2. Can you try accessing your site builder through a different browser to see if this makes any difference? Yola works best with Firefox which is free to download.

3. Would you mind sharing with us your site url so that we may take a closer look at what's happening?
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Antony Perring

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thanks for the reply.
I'm already using firefox as my browser.
The site url is http://www.antonyperring.com - if you could take a look that would be great.
The tutorial link for clearing the cache doesn't work, I'll try to figure it out.
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Sanja, Official Rep

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My apologies for not giving you the right link - here's the correct one: http://www.wikihow.com/Clear-Your-Bro...
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Antony Perring

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Thank you for the link, cache cleared problem still occuring. Were you able to have a look at the site?
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Marije, Official Rep

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Hi Antony,

The reason why it all went wrong is because the text you had added was copied from MS Word. I have fixed both your blog pages (you may need to double-check some of the formating - italics, bold etc). And the blog widgets are showing again. When you're happy, remember to click on "Update my Site".

When you copy and paste rich text directly from MS Word (or another word processor) onto your site, this brings along a whole lot of unwanted formatting that is not web friendly and can easily break your page. It can also cause your site to show up inconsistently in different browsers. The problem might not always show up immediately, but sometimes it happens after you save and navigate to a different page or log out and log in again.

To avoid display and loading issues, the best alternative is first to paste your text into NotePad (in the accessories folder of your computer) and then paste it as plain text onto your Yola page. You can then use the Yola text editor to format your text as desired.

Please note that this would be the case with any browser-based text editor you might use, not just Yola. It is a universal website building problem.

Let us know if you have any questions!
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Antony Perring

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Thanks SOOOO much - really simple when you know what you're doing. Notepad is my new best friend! thanks again!
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Marije, Official Rep

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Glad to hear it's all good again - MS Word is quite destructive, don't let it near your site!