Blog won't post thumbnail on!

  • 2
  • Problem
  • Updated 7 years ago
  • Solved
About one month ago I reported a problem with my blog directly to yola.

When I post the blog link on facebook it won't show a thumbnail photo. This was a new problem, at that time, it used to work, but has yet to be fixed.

Please help. This has gone on too long. I pay for a premium site. I am so busy I can't deal with the extra problems. I am paying extra NOT to have problems. Facebook is how I share my blog. Without the photos that I am paying dearly for it looks like nothing.

Is anyone else having this problem? I can't beleive this has gone on for so long.
Photo of Elaine Smit

Elaine Smit

  • 4 Posts
  • 1 Reply Like

Posted 7 years ago

  • 2
Photo of Nazlie


  • 1721 Posts
  • 51 Reply Likes
Hello Elaine


I understand your frustration regarding this issue and the urgency for you to have your website and blog working properly.  We would like to be able to assist you as quickly as we can and get the problem resolved too. 


I have checked our bug list and see that the issue HAS been reported to our engineers.  They are working on a fix but it is taking longer to resolve than initially planned.  We are following up on progress and will let you know when we have more details about why it is taking more time to resolve.


I can assure you that we are troubleshooting this issue to find a solution and would like to see it fixed asap!


Apologies for the inconvenience to you during this time and request your patience for a while longer while we find a solution.


Photo of Brianna


  • 2045 Posts
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Hi Elaine,

I was hoping to touch base on this thread again. Our engineers have done extensive research on this error and it appears to be happening because of Facebook's spidering.

I hope you are having better luck with this! If you would like to share this with Facebook, please comment on their community forum or support page. Thanks!
Photo of AshleyJ


  • 7 Posts
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Your response is outrageous. You want us - THE CUSTOMERS - to reach out to facebook about a problem Yola is having? That's absurd. I own 5 websites currently hosted on Yola and if you can't resolve this, I will pull them all and move my blog elsewhere.
Photo of Sanja

Sanja, Official Rep

  • 10698 Posts
  • 495 Reply Likes
Hello Ashley,

I have responded to you here: