Blue-Blank screen and deletes saved files. Again.

  • 1
  • Problem
  • Updated 7 years ago
  • Acknowledged
Spent an hour uploading photos for our website and the screen carried out the 'blue-blank' screen (again-a recurrence from weeks ago) )and even when saved it cleared and deleted it all before publishing!

It HAS happened before but clearly it is an intermittent fault?

Start again...
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Andrew Clark

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  • confused

Posted 7 years ago

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Stefan, Official Rep

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Hello Andrew

I'm sorry to hear that the same problem seems to have re-occured for you. Can you please give me more details, so that we can investigate on this?
  1. How did you upload pictures, directly from the File Manager or using a Picture or Picture Gallery widget?

  2. If using the File Manager or the Picture Gallery Widget, did you upload multiple pictures at the same time?

  3. Did you make sure that the pictures did not exceed the recommended file size of 20-100KB?

  4. When you say blue blank scree, do you mean that the dialogue box to upload pictures turns blue and doesn't display a progress bar?

  5. You said you were able to save, so would mean that you have successfully uploaded the pictures, but when saving the page, the pictures weren't on that page?

If you could answer these questions, it would be easier for us to help you further. Thanks.
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Stefan, Official Rep

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Andrew,

I have looked at your other posts on this problem, and there were some replies by us that you didn't comment on. Please make sure you save your changes in between, don't wait an hour before you do. You should save the changes you make to your Sitebuilder every couple of minutes. If you're not sure whether you will like the final result which is why you wait before you save changes, you can save your current page under a different name to so to speak archive it. Then you can make the changes to your current page, and if you don't like it afterwards, you can restore your page by using the archived page.
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Andrew Clark

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Thanks Stefan, all good.

We carry out all that you say and 90% is OK. But as said before: occasionally despite all efforts the Yola screen will cancel out all and we have to start again...

However, an hour lost here and there - whilst frustrating - still results in an excellent result so our last blog on this subject as it is an intermittent problem and no-one is at fault!

Thank you Team, with best regards always, Andrew
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Stefan, Official Rep

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Hello Andrew

Thank you for your understanding reply and bearing with us. Still, I would really like to know what is going on in your Yola account. So please don't hesitate to contact us next time this should happen to you (which I don't hope) and give us an exact descripiton of the steps you did. We will need to know at which exact spot the issue occurs, what exactly happens, if you get an error message etc. The more precise you describe it, the better we can find the cause.

Thank you in advance, and I hope you will be able to enjoy Yola without complications in future!