Bought a domain name but its not working

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  • Question
  • Updated 10 years ago
  • Answered
I bought a domain name but it dosent come up with out the synthasite in the name.
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ravenwolf

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  • sad

Posted 10 years ago

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Cynic

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Like you bought it and it still says abcdefgh.synthasite.com?
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Monique, VP of Customer Support

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Can you each tell me what domain names you bought so that we can look into this.
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buddiro

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well my custom domain is papachaserz.com but its still has synthasite in the domain. when i bought it i had to set up a paypal account and the status saids its pending how long does this take. cause its a rip off to not get something i paid for. if doesnt show in two more days i requesting a refund
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Chris

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Hi Ravenwolf and Shwash! - Can you log into Synthasite, and hit "update my site?"

- If you've purchased a custom domain, the screen that follows should list both your subdomain (x.synthasite.com) and your custom domain (x.com.) Please let us know what it says here.

- Additionally, as Monique mentioned, we can investigate further once we learn your domain names!
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BJ

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I have this same question... i bought the domain name but yet it does not come up. whats up with this
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Ruth

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Hi BJ,

It can take 48 hours for domain name changes to come through. If it hasn't shown up after 48 hours please let us know.

You can also let us know the domain name that you purchased so that we can look into it for you.
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Ruth

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Hi buddiro,

Can you email support@synthasite.com and we will sort it out for you as quickly as we can.