Bought domain, not available according to Yola

  • 1
  • Problem
  • Updated 7 years ago
  • In Progress
I purchased a domain (halfpennys.co.uk) via yola.com, and when I do a whois check it shows I now own it, but when I log in to Yola it says I don't own any domains.... and when I put in this domain it says it's owned by someone else....
Photo of Tim Tucker

Tim Tucker

  • 2 Posts
  • 0 Reply Likes
  • frustrated

Posted 7 years ago

  • 1
Photo of Brianna

Brianna

  • 2045 Posts
  • 92 Reply Likes
Hi Tim,

Thank you for bringing this to our attention. There was an error on our domain partner's end and our engineers are still working on a fix. I have added your domain to the list of domains that have fallen under this error and we will let you know when a fix has been made. Thanks!
Photo of Tim Tucker

Tim Tucker

  • 2 Posts
  • 0 Reply Likes
Still no sign of my domain in the Yola control panel.....
Photo of Brianna

Brianna

  • 2045 Posts
  • 92 Reply Likes
Hi Tim,
It appears as though our domain partner has revoked all affected domains. Please go ahead and try to redeem this domain. I can assure you that no payments were charged during the initial redemption attempt. Please let us know if you are unable to redeem your domain.
Photo of Sanja

Sanja, Official Rep

  • 10698 Posts
  • 495 Reply Likes
Hello Tim,

We are still trying to get this fixed up. We apologize for the inconvenience this has caused and hope to get remedied as quickly as possible.
Photo of big melon

big melon

  • 2 Posts
  • 0 Reply Likes
I am having this problem also. Why is it taking so long to resolve this?
Photo of Sanja

Sanja, Official Rep

  • 10698 Posts
  • 495 Reply Likes
Hello big melon,

I'm sorry to hear that you're encountering an issue as well. Please can you let me know your domain URL so that we can see if this is the same issue or not?
Photo of big melon

big melon

  • 2 Posts
  • 0 Reply Likes
Ok thanks Sanja, it's been fixed.
Photo of Ryan Ultimatesmile Ritson

Ryan Ultimatesmile Ritson

  • 2 Posts
  • 0 Reply Likes
i think i also have this problem with www.ultimatesmile.co.uk ..... reserved but now showing not available but it is mine