Bought yola silver

  • 1
  • Problem
  • Updated 7 years ago
Dear Yola

Firstly let me praise you.
Your product is the best software for building your own website so easy to use very nice I cant praise you enough for it I have really enjoyed using yola and would recommend it to anyone.

BUT having upgraded to silver a week ago
I really have no idea what I am getting for the money in this troublesome financial environment money is scarce and value for money is key.

I got a voucher for Google ad works which is no good for me as I would only get about 500 page hit’s a month and my site is a fan site not selling anything I also got a voucher for somewhere else can not remember I just no it was of no use to me
I got to use about 10 new premium style which in all honesty was about the same as the one I had before nothing really new in it.

So apart from the above of which the majority is not of use I really have no clue what yola silver is doing for me.

The reason I bought yola silver was to upgrade my website and add something I badly needed was a drop down menu I had over 40 pages cluttering the home page and it needed tidying up so thought while I was doing that I would change the whole site with a new yola silver upgrade.

Its my own fault I jut thought something as simple as a drop down menu would have been included and I thought I would get value for money I am not complaining just stating a fact I don’t know what my 69 dollars bought I have no clue whst I am getting for my money.

To be honest if I had not had such a good experience with yola e.g. if it was another company I would have asked for my money back but the fact is yola has been good for me so I will not do that.

A few suggestions
1) make it clear exactly where your money goes (what you get for yola silver a full list of what you get)

2)please please consider adding drop down menus for a novice it is impossible to get 3rd party menu software on your own site and it never ends up been how you want it please include drop menus in yola silver I actually cant believe its not included as most website builder have this

I no there will be people out there ready to criticize me for what I have said but I had to be honest and as far as I can see you get nothing for the money when buying yola silver which is a shame because I am your biggest fan.
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pjrhodes1122

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Posted 7 years ago

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Monique, VP of Customer Support

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Thank you so much for your positive feedback! Always nice to hear from your biggest fan! It is really encouraging to hear that you enjoy using our Sitebuilder and that you recommend us to others. Thank you also for giving us the opportunity to further explain the value of your newly acquired Yola Silver package.

It appears that you may have upgraded to Yola Silver in order to benefit from the improved navigation offered by our submenus. Please note that submenu navigation is only available on Yola's 20 Premium Styles. Here is a tutorial that will help you get the most out of this feature: http://www.yola.com/tutorials/article...

We realize that different features are important to different people. However, our Silver package is jam-packed with really valuable features designed to help you get the most out of your site. You can see an overview of our packages here: http://www.yola.com/pricing.

Yola Silver includes:

1) Premium hosting with better than 99% uptime for your site.
2) Ability to publish a site optimized for mobile devices. The mobile version of your site is updated automatically every time you publish! Critical as more and more people are using smartphones and other mobile devices to access the internet.
3) The ability to purchase as many domains as you need at very competitive prices (eg $11.95 for a .com)
4) Full DNS management for your domains.
5) Premium 24/7 support including priority email and phone support
6) Access to our full premium style library.
7) As mentioned, Sub menu support on all our premium styles
8) The ability to create up to 25 sites
9) Removal of the Yola Branding
10) Ability to upload files of up to 100MB each and 5GIG total storage for your sites.
11) Ability to add site wide tracking code and custom headers and footers.
12) Ability to directly edit the CSS of your site.
13) Advanced site statistics
14) Google Adwords and Facebook credits valued at $100 in total

You really have made a fantastic investment in your site, and if you need any assistance in getting the most out of the Yola Silver features we would be more than happy to oblige.
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pjrhodes1122

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hi monique thank you for quick reply would like to respond to some of your points
1) firstly i hink the vouchers that you get are aimed at people who want a commecial website eg people who want to advertise there products these voucher are of no use to people like me nice gesture but pretty worthless to me personally.

2)the sub menu option is very poor as they are not shown in the main naviagation menu just the main menu structure is placed in the main navagation bar where as a drop menu is perfect because everything is shown in 1 place and i am stunned that yola have not considered them

It seems the above list is aimed at more proffesional sales based websites
but time will tell if i get value for money i very much doubt it but at least i hope my and others in my position see there money go to improving yola and making it even beter