Browser cannot open yola.com- error message: server isn't responding

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  • Question
  • Updated 3 years ago
  • Answered
  • (Edited)
I can open all other websites except yola.com. Safari tells me "Failed to open page. Server where page is located isn't responding"... I cleared my cache, refreshed the page, tried different URL's and even went to terminal and did the trace route wikihow.com suggestion but nothing is working. I even checked the working for everyone but me website- it is working for everyone but me. Help!
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Lucy Le Roux

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  • frustrated

Posted 3 years ago

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Monique, VP of Customer Support

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Hi Lucy

I am sorry to hear that.  Doing a trace route doesn't actually fix anything but does give us some information on where the problem may lie.  Can you paste the result here for us to take a look?

Also please let us know who your ISP is.  
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Isaac Kaiuway

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Close down everything and restart your computer then try opening yola.com. If this do not work, remain on the screen that says "error message..." and shut down your system from there, then restart. one of these should work. It works for me all the time.
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Lucy Le Roux

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Thanks Isaac- i'll try that quick
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Lucy Le Roux

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Doesn't seem to work for me but thanks for the suggestion
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Lucy Le Roux

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Hi Monique,

Thanks for your help. There were no errors that I could see:

Jacquess-MacBook-Air:~ Lucy$ traceroute wikihow.com

traceroute to wikihow.com (173.203.142.5), 64 hops max, 52 byte packets

 1  10.0.0.2 (10.0.0.2)  1.652 ms  1.961 ms  1.398 ms

 2  105-236-12-193-esr-lo.mtnbusiness.co.za (105.236.12.193)  9.132 ms  8.722 ms  8.408 ms

 3  ipc-recieve-jh-4a.za.mtnbusiness.net (41.181.178.41)  10.291 ms  9.453 ms  9.111 ms

 4  qux-jh-dca-2.za-b.za.mtnbusiness.net (41.181.165.115)  10.706 ms  9.687 ms  9.404 ms

 5  jh-dca-2.za--qux-b.za.mtnbusiness.net (41.181.165.114)  9.877 ms

    jh-dca-2.za--qux-q.za.mtnbusiness.net (196.31.180.4)  9.953 ms  9.722 ms

 6  41.181.180.10 (41.181.180.10)  205.967 ms  366.898 ms  409.808 ms

 7  ls-cr-2.uk--rb-cr-1.za-g.mtnns.net (196.44.31.114)  409.446 ms  379.111 ms  409.609 ms

 8  ls-pr-2.uk--ls-cr-2.uk-a.mtn.net (209.212.111.187)  410.820 ms  205.404 ms  205.759 ms

 9  195.50.122.181 (195.50.122.181)  376.565 ms  232.886 ms  409.421 ms

10  * * *

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12  4.31.104.6 (4.31.104.6)  304.054 ms  266.893 ms  346.629 ms

13  * * *

14  corea-dcpe1.iad3.rackspace.net (69.20.2.161)  357.023 ms

    coreb-dcpe1.iad3.rackspace.net (69.20.2.165)  405.319 ms *

15  corea-core6.iad2.rackspace.net (69.20.2.95)  282.364 ms

    corea-core5.iad2.rackspace.net (69.20.2.93)  280.295 ms

    corea-core6.iad2.rackspace.net (69.20.2.95)  279.962 ms

16  aggr301b-1-core6.iad2.rackspace.net (72.4.122.123)  279.382 ms  280.256 ms *

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Jacquess-MacBook-Air:~ Lucy$ 

My ISP is Afrihost- South Africa.

Lucy

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Lucy Le Roux

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Looks like it is an MTN issue as my phone is Vodacom and it it working fine
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Lucy Le Roux

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It there a Yola URL that works despite this ISP problem?
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Stefan, Official Rep

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Hello Lucy

I've responded to both you and MP on their thread. I'm afraid that yola.com is the only URL to access Yola.
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Rebecca Handy

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Hi Lucy


I have the same problem and my ISP is Afrihost too. 


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Stefan, Official Rep

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Hello Rebecca

For a solution please click on the link in my last comment above. Thanks and good luck!