Buying domain Problem

  • 3
  • Problem
  • Updated 8 years ago
  • In Progress
I just went to purchase my domain through Paypal on your site. when I entered the domain I wanted, Yola said it was available, then it took me to paypal and charged me, then cancelled the payment and said that the domain wasn't available?????????? I'm so confused??? Please help!!!!!!!!
Photo of tiffany


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  • confused

Posted 8 years ago

  • 3
Photo of Gop


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Hin Tiffany,

Could you send an email to This will allow you to keep account details etc confidential and possibly be a quicker solution.

Yola will work this out quickly with you.
Photo of tiffany


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So now counting 3 times in one day i tried to register a domain yola said was available, paid for it, then Yola cancels my payment and says the domain is not available?????????? Someone PLEASE HELP!!!!

This reply was created from a merged topic originally titled
Someone Please Help!!.
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Laura Thomas

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Hi tiffany,

We are aware of the error you are seeing when trying to redeem a new domain.

Our engineers have been notified and are working on a fix. We will follow up with you via email with the solution as soon as possible.
Photo of menluxurywatchesdotcom


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I just signed up. I registered a domain,, but when completing my request, your site said there was an error. Then I login to my account to register the domain again, but it says that the domain is unavailable. I check the whois, it is registered to me. But I can't find it in my domain setting. Please give me back my domain.

This reply was created from a merged topic originally titled
Yola took my domain.
Photo of Monique


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For anyone reading this thread, you can see more details about the problem here:

We are working to respond individually to all affected customers as fast as we can.