Can anyone help with DNS info for Hostway?

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  • Updated 10 years ago
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I've got a domain name through Hostway. I can't find anywhere in my DNS page for the kinds of tips that Yola suggests with other servers. Hostway's DNS settings look like this in the imput field: www.hostnamegoeshere.com 123.45.676.900.

Yola has only given me the IP number, but Hostway won't take just that. I've tried lots of combinations including adding www.yola.com before the IP number and it's not accepted. I made a request to Yola for help, but I'm just given an automated message directing me to look at their DNS tutorial page, which was of little help to me. It seems like a simple enough solution, I just need the right website host name before the IP.

Has anyone had this problem before? Can anyone give suggestions?

Thanks in advance.
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Jer

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  • confused

Posted 10 years ago

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KanThaiDecor

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Others have had this problem and were helped by the staff.
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Jer

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the staff of Yola or Hostway? Asking the staff of Yola merely pointed me at the DNS tutorial. How do a contact a staff member for one on one help?
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KanThaiDecor

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One will notice here from Yola and try to help you...As I said others have had this problem and it was solved..
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Marije, Official Rep

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Hi Jer,

I was able to find information on Hostway's support page on how to edit the DNS settings. Here is the link: http://help.hostway.com/docs/guideboo... (unfortunately there isn't a link to post, so I have to show you how to get there).

1. Click on "Managing Domain Names"
2. Click on "Advanced Topics"
3. Click on "DNS Manager"
4. Click on "View and Edit DNS or MX Records"

I hope that helps!
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Jer

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Hi Marije!

those links and the direction was very helpful indeed. However it brought up a problem. apparently my host page looks nothing like that. there is no DNS manager option. I have a screencap of what my list looks like. [IMG]http://img.photobucket.com/albums/v49... if that works. It seems like the obvious choice there would be My Nameservers but clicking that takes me to a page that looks like this: [IMG]http://img.photobucket.com/albums/v49...
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Marije, Official Rep

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Hi Jer,

That is a pity - unfortunately I'm not familiar with their interface and your next option would be to contact Hostway. Perhaps they changed something and neglected to update their support documentation. I know that some registrars only give you the option to edit the DNS settings as a separate package that you need to pay for.

Perhaps this is an alternative - you can change the name servers and then use the services of ZoneEdit to point your domain to Yola. This link has all the steps and a link to a tutorial: http://www.yola.com/customer-support/....
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Jer

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I have contacted Hostway and You were right. The inferface you found in the help guidelines is for those with paid hosting and email accounts through Histway. I have only the domain name service. This is the answer they have given me about that part:

".....However if you have hosting services from an other Hosting Service Provider, you need to please contact them to get the correct set of Name Servers. Once you have the Name Servers please proceed updating the same from SiteControl >> Domain Name >> My Name Servers >> Enter the required Name Servers and Update."

So I have an IP number, but before it has to be part of the website name server. On the second link I posted above would be an example of what some of the old Fuzzymonkey name servers looked like. I've stopped using them since they would seem to update their server every few months and I would have to keep resetting the names which didn't always work. I'm sure yola has name servers it's just preferable to have MX records to make sure it works.

If I change the name servers and use Zone edit, what would I be changing them to? ???
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Marije, Official Rep

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Hi Jer,

We don't have name servers for you to use and if this is the route you would like to follow, then ZoneEdit is the answer. Basically you will be changing your name servers to ZoneEdit's, creating an account on ZoneEdit to setup an A Record and point your domain to Yola.

It does work (lots of people use this service!) And you can see the steps on this tutorial: http://www.yola/tutorials/publishing-... and I have added them below.

These are the basic steps on ZoneEdit:

1. Sign up with ZoneEdit on www.zoneedit.com
2. From the homepage click on "Sign up".
3. Scroll to the bottom of the page and fill out the form. You can select the free trial option under "Select Service Option".
4. After you have successfully signed up you should receive an email with your access details. Use these to login.
5. Once logged in, click "Add Zones".
6. Enter your domain and click "Add Zone".
7. If your nameservers are not correctly set up, ZoneEdit will be request that you update them. You will need to get your current domain registrar to correctly set your nameservers to those provided by ZoneEdit.

Note: There can be a delay of up to 48 hours between your nameservers being changed, and ZoneEdit picking up the change.

1. Once your nameservers are correctly configured to point to ZoneEdit, you should get a screen which will let you manage your "Zone". To configure your domain to point to Yola, click on "IP Addresses".
2. This takes you to an interface which lets you determine where your domain points. Leave the "name" field blank, enter 208.75.208.172 as your "Numeric IP" and click "Add new IP address".
3. ZoneEdit will now ask for confirmation. Make sure you have correctly entered in the IP: 208.75.208.172. We want to point both yourdomain.com and www.yourdomain.comyoudomain.com or www.yourdomain.com, both will end up at your website. Click on the top "Yes" button to select this option.
4. Your domain now points to Yola. You can test if this has worked by typing your domain into your browser. If all has worked correctly you should end up on a placeholder page displaying your site name. Bear in mind that these DNS changes can take up to 48 hours to propagate through the internet.
5. In the Site Builder, click on the yellow "Publish my Site" button, choose option 3 (already own a domain). Fill in your address and follow the steps until your site is published.

I hope you get your domain working!
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Jer

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That's awesome. I could kiss you! I will give hugs instead. *HUGS* I'm going to try it and let you know if it works.
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Marije, Official Rep

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You're welcome, I'm just sorry making changes to the DNS settings of domains isn't easier!