If you need support from Yola please contact us via firstname.lastname@example.org or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
In theory yes. However, we are still working on our mechanisms for all the different permutations - upgrades/downgrades and term changes. New subscribers can select which ever option they choose. Renewals are a bit more tricky.
Our intention is to have this all working smoothly soon, but it is a massive undertaking to get all our legacy accounts working the same way new ones do.
So if you would like to change your package or your subscription term and something goes wrong, as it very well may while we fine tune our infrastructure, give us a shout and we will do our best to sort it out for you.