Can anyone ( new customer or renewal customer) subscribe by monthly or annual subscription?

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  • Updated 6 years ago
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I think that the monthly hosting subscription option is a great innovation. The annual hosting subscriptions are excellent money savers.

I am not sure if both renewers or new subscribers can choose either of these options?
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Gop

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Posted 6 years ago

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Monique, VP of Customer Support

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In theory yes. However, we are still working on our mechanisms for all the different permutations - upgrades/downgrades and term changes. New subscribers can select which ever option they choose. Renewals are a bit more tricky.

Our intention is to have this all working smoothly soon, but it is a massive undertaking to get all our legacy accounts working the same way new ones do.

So if you would like to change your package or your subscription term and something goes wrong, as it very well may while we fine tune our infrastructure, give us a shout and we will do our best to sort it out for you.
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Gop

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Thank you.