If you need support from Yola please contact us via firstname.lastname@example.org or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
I'm sure that Yola will work something out with you on this. Yola do request though that account related queries are sent via their Customer Contact form using your registration email as the address sent from. This validates your account and gives you privacy as well.
Their contact form you can find in the footer of this page.