Can I change my Yola mail account to .com from .ca?

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  • Updated 6 years ago
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Hello,

We have a subscription of Yola mail for the .ca domain i bought and host through yola.

We realize now we would like to have our mail come from a .com address instead of .ca.

Would it be possible to ask a favour, and have you guys changed the balance of our subscription to the .com domain on our account?

We realize this is a unique request, and would really appreciate your effort.

Thanks
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S Garage

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Posted 6 years ago

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Gop

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Hello Stance,

if you have a .com domain then this could be done. if you don't have a .com domain then you would need to buy one. The domains are licensed by an external body and not by Yola. Yola is a reseller. It's quite separate to your Yola hosting subscription.

To do what you wish then the easiest way is to buy a new .com domain and then ask if you can cancel your .ca mail account and subscribe to it as a new account with your .com account.
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Stefan, Official Rep

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Hello StanceGarage

Once a domain is registered, it's not possible to change it or replace it by another domain. To change your domain, you will need to let the domain expire which you no longer want, and purchase the domain which you want. You'd also let your Yola Mail expire which is associated with your old domain, and buy Yola Mail for your new domain again. Once you have your new domain, you can publish your Yola website to it (additionally), and set it as the primary domain.

If you want to cancel your .ca domain and its Yola Mail, please send us your request, using our Contact Support Form. Thanks.
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S Garage

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Hello,

I think I may have worded it incorrectly, please note I realize this is a special request and would require a little bit of work on your end.

I have two domains registered through yola (.ca and .com). I also have 1 subscription of Yola Mail, that we bought for our .CA domain.

We would like to transfer our barely used like new Yola Mail subscription from our .CA, to our .COM. We want our mail to come from our .COM address, and not from our .CA. It seems useless to just buy another mail account just for our .com account, because we only need one, and

We just bought it, havent used it much, I know a yola mail account loses half its value as soon as you drive it off the lot... but its worth a shot.
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Stefan, Official Rep

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Hello StanceGarage

I'm afraid that we cannot change the domain associated with a Yola Mail mailbox, or transfer mailboxes to another domain. The only option is that you cancel it and add a new mailbox to your other domain.

If you have hardly used it, I'd suggest that you cancel your old Yola Mail mailbox with us, and purchase a new Yola Mail mailbox for your other domain.

For cancelling your old Yola Mail mailbox, please send us a request via our Contact Support Form, and make sure to let us know that it's only Yola Mail that you want to cancel, not the domain. You can request a refund for your old mailbox, and we'll see what we can do for you. You could also link to this forum thread to explain the reasons and give background information. Thanks.