Can I move one of my sites to another user name so other people can work on it without having access to my other sites?

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  • Updated 6 years ago
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I run the site for my church. It is included as one of my sites under my username. It would be good if others from the church could help me with the website, but don't need access to my personal websites. Is there a mechanism by which I can remove the church's website and connect it with a different account?
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IDS

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Posted 6 years ago

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Stefan, Official Rep

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Hello IDS

What we could do for you is to move your website to another Yola account. If you want us to do that, please send us your request via our Contact Support Form. Please make sure to send it from the e-mail address you're using for your Yola account where the site to be moved is currently in, and to provide the e-mail address of the Yola account where you want it to be moved to.
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IDS

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Hi Stefan. I did what you said: filled out a Contact Support Form. Then I got this message in reply.

___________________

Hello,

We love to answer every email we get because all our customers are important to us. However, for the time being we are not in the position to do so. We would therefore like to ask our Yola Free customers to kindly to make use of our forum or comprehensive tutorials for any technical support queries.

Upgrade for Premium Support: In addition to fantastic features that help you grow your online presence, all our feature packages include premium email and telephone support. Upgrade now to enjoy these benefits.

Premium customers: If you are a Yola Gold, Yola Silver or Yola Bronze customer, you are receiving this automated response because you have emailed us from an address that is not linked to your Yola account. Because of this we have no way of identifying you. Kindly resubmit your request from the email address that you use for your paid Yola account to receive Premium Support.

Whether you have a free or a paid account: If you are unable log into your account or have forgotten your account details, please fill in our support form and select "Account Access" as the reason. If you have a sales inquiry, please fill in our support form and select "Sales Inquiry" as the reason.

Thank you for your understanding and co-operation with helping us to get you the support you need.

The Yola Support team
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Stefan, Official Rep

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Hello IDS

I've taken care of this for you.
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Hannah Marshall

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Hi, I'm also interested in doing this. I run a website for a University project, and would like to link the website to the project's email address rather than my personal one so that it can be edited by tutors. If I were to create a Yola account linked to the project email address, would I be able to transfer everything to the new account?
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Laura Thomas, Social Media Coordinator

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Absolutely Hannah, just submit a request to support here with the email addresses and site details of what you wish to transfer and we'll be happy to assist you.