Can I verifty my free uk domain name with a debit card?

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  • Updated 7 years ago
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Hi, I recently have created a website with the free uk self-employment scheme as discussed here: http://www.gbbo.co.uk/?utm_source=goo...

I've chosen a domain name, but it's asking me for a credit card to verify my identifty. I don't have a credit card, only a debit card, but the debit card doesn't work here.

What do I do?

I think it's very silly to insist that you need a credit card in order to get the free domain name....I mean, if people want a FREE domain then it stands to reason that they don't have much money right now, and are therefore unlikely to have a credit card.

Please explain why this is so, and what I can do from here to get my free domain name.

Thanks for your help.
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Neil Kend

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Posted 7 years ago

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Jackie

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Hi Neil,

You can use your debit card to secure your free .co.uk domain, as long as it contains Address Verification Security (AVS).

We ask that you use your debit / credit card not to identify how much money you might have, but rather to use the AVS on the card to validate that you are a UK resident. This ensures that you are entitled to a free .co.uk domain through the GBBO program.

I hope this information is helpful! If you have any further questions please let us know.

Thanks,
Jackie

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Neil Kend

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Ok, well I contacted my bank to find out what the problem was, and they said that the reason it's not working is because Yola are trying to take £1 from my account. Is that true? Why would Yola do that...I thought the domain was free?
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Nazlie

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 Hi Neil

Thanks for getting back to us with this information.  The account is free.  If you see the 
£1 transaction on your account, you will see the status is "Pending".  Please be assured that we will not bill you for this amount.  It will drop off your account automatically within 3-5 working days.

I hope this explains the transaction process in some detail.  If you have more concerns about this, please let us know.

Thank you
Nazlie
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luqman.yasin

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how do you get the domain if you dont have a bank account??
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Emmy

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Hello luqman.yasin,
In order to secure a free .co.uk domain as per the GBBO offer, you will need to enter the details of your British credit card; the credit card details are used to confirm that you are a British resident.

If you do not have a credit card I would suggest trying a pre-paid credit card. This should work if you are able to enter your geographic location as the card owner.
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Neil Kend

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So do I actually need to have £1 in my account in order to get the free domain name?

I need my site up and running so I can process orders for my business, so I currently don't have any funds in my account.

You can verify my identify and address with my debit card, there is no problem there.

Let me know how to proceed from here, thanks.
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Jackie

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Hi Neil,

In order to trigger the AVS, we would need to be able to authorize and void £1 from your account. If your debit card has AVS and and a credit balance of £1 we will be able to validate your citizenship and register your domain.

Thanks,
Jackie
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Neil Kend

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Ok, well without getting mad or losing my temper....I would like to know why this wasn't stated BEFORE I took the trouble to design the site and why it wasn't stated when entering my card details??????

It has cost me time (and money) here....as I had to phone my bank and post here to find out I needed to have £1 in the account in order to activate the free website.

All this nonsense could've been avoided if Yola simply took the time to inform customers 'Please ensure you have £1 in your account, as we need this in order activate your free domain'.

I think this is unfair on your customers. It should be stated CLEARLY on the orders page. But it wasn't. And it just wastes peoples' time when they have to mess around with things like this.
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Laura Thomas, Social Media Coordinator

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Hi Neil,

We're sorry for your frustration and the difficult position this program has put you in. As we don't actually bill against your account for any funds we honestly didn't anticipate a situation like yours. In order to verify your address using the Address Verification Security (AVS) your account must be pinged by us. We opted to do this for the least amount possible, £1. This then triggers the AVS check and results in a pending authorization that drops off your account within 3-5 business days. My best advice to you if you wish to continue with the Get Your Business Online program is to deposit £1 into your account to allow the AVS check to proceed. Again, this amount will never be removed from your account and once the pending authorization is removed you can withdraw it again.
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Neil Kend

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Thanks for your help.

I would like to suggest to Yola that you inform people upfront, BEFORE they create their site/enter their card details, that they need to have £1 in their account in order to activate the domain.

This will prevent people wasting their time, and also shows respect for the customer. And remember, the customer is always right.
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Laura Thomas, Social Media Coordinator

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We appreciate your feedback Neil and will happily pass it on to our Product Team.