Can no longer link to other pages on my website.

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  • Problem
  • Updated 4 years ago
  • Solved
I note that the Yola site developers (or saboteurs as I prefer to call them) have once again messed up the site developer so that new links to pages in your site no longer work!

Please please please stop messing with the site developer before its fully tested. And please, to ensure that these saboteurs learn their lesson - give them a darn good shoeing each time they try to mess things up again.

Please would you kindly revert the 'Linking function' back to how it was asap. When my site finally goes live it will rely on being able to regularly update the site without issues. Of late, Yola has proven to be far too unstable to allow this.

For ease of reference, here is a screenshot of the widget that no longers works correctly:



P.S. Apologies for the harshness of this post - but I really hoped that the developers would have learnt a lesson now about messing with things without properly testing them (and the possibly repersussions for not doing this).
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Chris Hall

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Posted 4 years ago

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Chris Hall

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After something like fifteen attempts (including closing down Yola and reopening it quite a few times) I finally managed to get the new linking widget thing to work on one of my new links.

That said, this sort of thing really should not happen. As such, would you still be able to revert the 'Linking widget' back to how it was please? This new one is too unreliable.

Furthermore, is their any way to opt out of the Yola site editor being tampered with without prior notice? Very soon I'm going to need to know about periods when problems with editing my site are likely to occur.

Thanks in advance for any help / assistance you can offer : )
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Stefan, Official Rep

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Hello Chris

I'm very sorry for the frustration this has been causing you. We always test new releases very carefully before we roll them out, but it seems that in the technical world you'll never be safe from unexpected things to happen. Thank you for bringing this to our attention. We're aware of this error and busy looking into it.

However, it seems like it's just a design issue. I've tested the Link Editor in every browser we support, and, except for Internet Explorer, it is still functional for me for any option I choose. For the "Page in the site" option, you should just need to click the radio button and then on the cut-off "Choose A Page" box. This should open the list of your pages to choose from. Clicking on "OK" should add the link as usual.

We're working on a fix for the rest and thank you for bearing with us for the time being.
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Chris Hall

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Hi Stefan - thanks for the reply.

I'm using Firefox btw.

Thanks for the directions on how to link to a page on the site. However, this was how I was trying to add the links (although the style has changed, it was still pretty obvious how to add the links).

Sadly (at the time) when I tried to add a link, when viewing in 'Preview', the link would not work and merely removed the underline, which on my site denotes that the text should link from there.

Although it seems to be working at the moment (touch wood), I'm still very concerned with how unreliable Yola's editor has become of late. Is there any way in which Yola could provide us with advance warnings when your developers will be tampering with the editor? Perhaps have a policy of only allowing their fiddling exercises to take place at a certain time on a particular day of the month. This way your users could plan to not have urgent updates added to their sites on those particular days should the Yola developers mess things up again.

I know this might seem a bit dramatic, however I'm not 100% convinced that the developers etc know what sort of impact their playing around causes to some users. When my website eventually goes live, it will rely on being able to be updated on certain days. With how unstable the editor is at the moment, this makes me very concerned that at certain times I may not be able to achieve this.

Regarding Yola's developers testing their changes thoroughly - are they really bothering to test things out really rigorously? How many actual sites do they test each change out on? How many users do they apoproach to beta test the changes? Do they consider the negative aspects of their changes and ask for users opinions before attempting these changes?

Although I certainly don't know the answers to these questions, I have begun to think that the Yola developers don't actually do much testing. In fact, from the recent issues that they have caused, I suspect that they're not really bothering to test their changes outside of a few 'test model sites'. This is very worrying to say the least.

Sorry to be so negative about this situation. I appreciate that problems are always going to occur. It's just that Yola don't seem to try to minimise these problems and often it's completly unnecessary for them to happen in the first place (such as this recent one with them messing with the perfectly good linking widget).

Thanks again for your assistance in looking into this matter. If you could poke one of the developers in the eye for me I'd be even more grateful : )
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Laura Thomas, Social Media Coordinator

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We just released a fix for this Chris, no poking required!
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Laura Thomas, Social Media Coordinator

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Hi Chris,

It's not dramatic at all to expect your Sitebuilder to function in the way that you need at all times. That said, we work hard to strike a balance between agile development that allows us to make needed changes to our product with minimal impact to our customers including but not limited to downtime.

There was a time when we saved up multiple changes in one big release, alerted our customers and even disabled the ability to access the Sitebuilder during the release. Being able to make smaller changes as they are ready without affecting access to the Sitebuilder is something we consider a huge improvement and many of our members have indicated they agree in surveys we have conducted. I am happy to share your feedback as there is potentially a happy medium that we can reach but I just want to be honest with you in letting you know that what you suggest sounds like a step backwards.

Regarding testing, yes, we are very thorough in our testing with a number of checks and balances implemented that allow engineers to have their work reviewed by other engineers as well as automated and manual Q/A testing. That said, we run a huge program across multiple browsers so we will never be able to guarantee that our product is free from errors. What we can promise is that we will always work to resolve and address any issues we create in a timely and respectful manner. We take our responsibility to our website owners very seriously. Our success hinges upon your success and we never want to lose sight of that.
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Chris Hall

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Hi Laura - Happy New Year! Hope you had a good one.

Thanks for the response and for being so understanding. As diplomatic as ever.

Personally I prefer the idea of only allowing your developers to tinker with the editor on certain days. For me it wouldn't be seen as a step backwards - but instead would allow me to plan around their actions. However I can appreciate that my preferences aren't going to be the same as everyone elses. For me stability with the site editor is far more important than novelty tweaks here and there.

Also, to be honest I'm still not convinced about the level of testing your developers do when tinkering with things. Firefox is a pretty popular browser, yet their change to the linking tool didn't work on this browser for a bit. And from the above communication it appears the same was true with IE. Two very popular browsers.

At the moment Yola is proving to be very unstable. As such I would seriously question whether your developers should be allowed to make any further changes until peoples faith in the website builder has been fully restored. Perhaps those pesky developers of yours should leave the editor alone for a few months so that we can start to trust Yola again? Something worth thinking about at least.

Here's hoping that the developers won't have the urge to mess with things for a while now. Maybe they could be locked out of your offices until they promise to leave things alone or sent on a month long training course or something?

Anyway, hope all's well with you. Sorry to be so negative again. Just really want Yola to be as stable and reliable as it used to be.

All the best,

Chris
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Chris Hall

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I see the more reliable and far more user-friendly linking widget is back. Wonderful! Thank you Yola staff. Once again proving that you've always got your customers best interests in mind.