Can not publish my site

after I saved my page and I click on (Publish to the web),a new page opens and after few seconds it goes off,(it shows....saving...then comes up publishing....but before comes to congradulation, it goes off), and it doesnt publish to the site.
I appreciate ur kind advice.thanks

shirin.masood

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Posted 8 years ago

8 years ago

Nate

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The same exact thing is happening to me right now. Comes up for a second, says publishing quickly, and then suddenly the window is gone. Of course, it doesn't publish anything. Never had a problem last this long with Yola before, it's been 2-3 hours. Hope they wake up and fix it lol

Wrote technical support about an hour ago, I'll post an update if I hear back before they post a response here.

8 years ago

Nate

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Are you using a premium web site style (template) on a bronze account?

I'm wondering if that's the problem I'm having. I've never had a problem before and I've had a bronze account from the beginning.

But now it's looking like one of my 2 sites is publishing, without a problem. Only difference is that one has the basic 'free' template.

The site I can't publish has a nicer, fancier style which I just noticed is different.. looking through everything I see it is considered a 'premium' style.

Never been a problem before... maybe this is what's going on with yours?

Hope they answer and fix it soon

8 years ago

Nate

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Figured it out, just had to upgrade to yola silver and then I could publish.

Hope this works for you

8 years ago

shirin.masood

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Now is fine,they fixed it.

8 years ago

Nate

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Really? Hope I didn't just sign up for $10 a month for no reason :/

edit: actually they just wrote me back, that was exactly what I had to do.

8 years ago

shirin.masood

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Before I was silver, and I bought a premium banner, then I changed to Bronze, and because I paid for the banner,they fixed it.
I never had this problem before, I was surprised.
Best Wishes

8 years ago

Nate

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Suddenly I cannot publish, it acts like it's going to but doesn't. Anyone else having this problem?

This reply was created from a merged topic originally titled
Cannot publish, help please.

8 years ago

shirin.masood

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Did u change ur banner to premium? if did, contact (support@yola.com),they can tell you how solve it.

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