Can not receive emails (Google mail)

  • 1
  • Problem
  • Updated 8 years ago
  • Acknowledged

I've recently renewed my account and am having problems receiving emails. I've verified the domain with google apps all over again with no problems and I am able to access my emails through gmail, but I am still unable to receive emails.

I have also confirmed that the seems to have been set TXT, MX, etc. appropriately.

Also, the following is the message that I get when I try to send an email to my account:

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 554 554 5.7.1 : Recipient address rejected: user does not exist (state 13).

Please take a look and let me know.

AJ Weigel
Photo of AJ Weigel

AJ Weigel

  • 1 Post
  • 0 Reply Likes

Posted 8 years ago

  • 1
Photo of Gop


  • 7473 Posts
  • 2115 Reply Likes

Can you check that your domain is successfully verified by Google? This is the text on your records:
google-site-verification=6hAXWTnBevRFMhXo6c4rkRh_b3yEO2Gmmr9uztmygGA. (I think that this is OK as you have reported that emails are going out OK as indicated by the message received.)

Second thing to do is to check your mail boxes within gmail to see if still exists? It may have gone away or become separated when you have re-verified? I think with gmail if you re-configure a mail-box it becomes inaccessible for a few days.

Third thing is to check all the MX records for accuracy in case some have been replaced at some point?

As they display:
10 ASPMX.L.GOOGLE.COM 6 hrs Blacklist Check SMTP Test
20 ALT1.ASPMX.L.GOOGLE.COM 6 hrs Blacklist Check SMTP Test
20 ALT2.ASPMX.L.GOOGLE.COM 6 hrs Blacklist Check SMTP Test
30 ASPMX2.GOOGLEMAIL.COM 6 hrs Blacklist Check SMTP Test
30 ASPMX3.GOOGLEMAIL.COM 6 hrs Blacklist Check SMTP Test
30 ASPMX4.GOOGLEMAIL.COM 6 hrs Blacklist Check SMTP Test
30 ASPMX5.GOOGLEMAIL.COM 6 hrs Blacklist Check SMTP Test