Can 'solved' or 'answered' topics be re-opened?

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  • Updated 7 years ago
  • Answered
Is it possible to re-open topics on this forum like problems and questions?
I have a question here which is under the status of Answered yet there is more help needed here:
http://forum.yola.com/yola/topics/how...
I have waited a long time for that topic to be replied to, but there is no answer even now. I'm sure there are other cases of this so if anyone else has a similar question they find an answer here.
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Sajid-M

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Posted 7 years ago

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Brianna

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Hello Sajid,

It appears Shawn has answered you recently on the other forum. We cannot speed up the reply of any of our community member's reply and are so thankful of their assistance on our forum! Please let us know if you would like a member of our HTML team to look into that further with you.
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Sajid-M

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Hi Brianna,

Yes, Shawn has answered me, but only after posting this topic, so my question still stands, maybe my own topic has been replied to, but not the question.

It should be an option saying 'Ask for re-opening' with a small box where you can type in why, then it sends a message to a employee / rep with the reason so that it can be manually re-opened.

It's ironic that the question topic's status has been changed to Answered yet it hasn't been, like the problem it points out.
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Sanja, Official Rep

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Hello Sajid-M,

The "Answered" status refers that someone on the forum has responded - not that we have necessarily resolved the issue. This helps us in moderating the forum.

I hope that clears up the confusion.
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Sajid-M

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Ah yes, that makes sense.

But if this is the case, then how come it took so long to reply to my topic, even if it was from one of your team?

Although I understand I can only expect a certain amount, even more, and it becomes impossible.
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Monique, VP of Customer Support

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Sometimes questions slip through the cracks, although this is not intentional. Sorry about that, but I am glad to see that Nathan has helped you now. If a question is marked as answered or solved and someone posts on it after that we still get an alert so if you are not happy that the problem has been resolved feel free to post follow up questions and someone will respond.
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Sajid-M

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Thanks for clarifying, not everything is perfect.