If you need support from Yola please contact us via email@example.com or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
I am very sorry, but we cannot offer refunds on domains that have been registered as we have already incurred the expense for this domain name with our domain registration partners. It is therefore not possible to change the domain name. Your only option at this stage would be to purchase a new domain name if you want to change it. To do this, follow these steps:
1. Click on the down-arrow next to the yellow 'Update my Site' button
2. Click on 'Publishing Settings'
3. Click on 'Unpublish your Site' and 'ok'. Your site will now be unpublished.
4. Then, click on 'Publish my Site', choose option "Buy my own domain name" and follow the steps until your site is published to your new domain.
When you get a reminder in 11 months time that payment will be due to renew your first domain, you can ignore the renewal reminder.
We are really sorry about the inconvenience and expense, and if there was another solution we would gladly offer it.