Cancel domain name

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  • Question
  • Updated 4 years ago
  • Answered
I have a domain via Yola called secondarydoubleglazing.biz but do not want to renew it. How can I cancel it and pay no more?
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Robert Albury

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  • awaiting help!!!

Posted 4 years ago

  • 1
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Stefan, Official Rep

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Hello Robert

I've cancelled auto-renewal for your domain secondarydoubleglazing.biz. It will expire on 23 Feb 2014. You will get some reminder e-mails from us to give you the chance to manually renew your domain again in case you changed your mind. If you're positive to give up your domain, you can just ignore these e-mails.

In your account there is another running custom domain and your Yola Bronze package which I left as they are. Please let me know if you'd like to change anything about them.

Would you mind sharing with me why you decided to cancel your domain? It's beneficial to run more than one domain for your buisness website as it can give you a better search engine ranking and protects your brand name from competitors taking the domain. You can publish your website to multiple domain names and choose a primary domain to redirect to. With one hosting package, you can have as many domains hosted for your account as you want.

Please let me know if you have any questions, and I'll be happy to assist you further.
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Robert Albury

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I don't know how to link secondarydoubleglazing.biz to my existing www.secondaryglazedwindows.com website.
Unless it's very easy to do I'll let .biz expire.

Thank you.
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Stefan, Official Rep

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Hello Robert

Your domain secondarydoubleglazing.biz is currently already linked to your website! So your website is available under both secondaryglazedwindows.com and secondarydoubleglazing.biz at the moment. You won't need to do anything.

May I undo the cancellation and re-activate auto-renewal for your domain again?
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Robert Albury

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O.K.
So, www.secondaryglazedwindows.biz will go straight to my site?
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Laura Thomas, Social Media Coordinator

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Just to confirm, the domains we are referring to are secondarydoubleglazing.biz and http://www.secondaryglazedwindows.com/ NOT www.secondaryglazedwindows.biz.

Secondarydoubleglazing.biz already automatically redirects to http://www.secondaryglazedwindows.com/.
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Robert Albury

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Oh yes!!!! My mistake!
WE'LL carry on with both domains, thanks.
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Robert Albury

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Many thanks for all your assistance.
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Stefan, Official Rep

  • 4448 Posts
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Hello Robert

I've re-enabled auto-renewal for your domain secondarydoubleglazing.biz. It will be renewed for you on 23 February 2014, and you won't need to do anything. Thank you for using Yola!