Cancel Yola Silver and get refund

  • 1
  • Question
  • Updated 6 years ago
  • Answered
Hi, I recently signed up for Yola Silver to gain access to the custom CSS feature but found that I couldn't create the site I wanted (user error, most likely). I don't have a need for the Silver subscription and would like to cancel and get a refund.

I've seen other people posting here about having a hard time canceling and I can't figure out how to do it. Could someone from Yola please help?

Many thanks in advance.
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B Earl

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  • confused

Posted 6 years ago

  • 1
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Laura Thomas, Social Media Coordinator

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Hi B Earl,

We require you to contact us direct to verify your account ownership for account management requests. Please submit a request to support here and we'll be happy to help.
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martin black

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i found out that yola doesn't have anyone on their staff to help us with building our site, lol, great support here!, also fpt, file transfer protocal isnt available for yola, so how are we to use filezilla to transfer our files so we get seen on the www?
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Laura Thomas, Social Media Coordinator

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Hi Martin,

We have support staff available around the clock to assist with site building needs. We are available to help via phone, email, this forum, Twitter and Facebook. While it's accurate that we do not support FTP, this has no impact in your ability to get your website indexed with search engines or found on the web. For that we would direct you to work on your SEO efforts. If you do require FTP, it's possible that we might not be a good fit for you, but if you tell us what specifically you are trying to accomplish, there's a good chance we may be able to assist you with implementing an alternative that will accomplish a similar outcome.
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B Earl

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Thanks for your response, Laura. Is it possible to just tell me how to cancel the subscription on my own? There must be a way to do it within the site, right?
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Stefan, Official Rep

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Hello B Earl

No, you will need to contact us as Laura advised above. Thank you for your understanding.