Cancel Yola Silver, what about my domain name?

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  • Updated 6 years ago
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Hi,

Currently I have Yola silver with online shopping cart (total $19.90 a month) on the registered domain with Yola but I want to cancel the store. What will happened to my domain name and my email address? Can I immediately apply my domain name to other website hosting service right after I cancel the account with Yola or do I need to wait for a certain period? Your prompt reply will be appreciated.

Thanks you,
Clair
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Green Chest

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Posted 6 years ago

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Stefan, Official Rep

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Hello Clair

You can transfer your domain to another registrar if it has been registered with Yola for at least 60 days (that's not a Yola-specific time limit). Before that you will be able to point your domain to your new registrar in order to use it for a website with another provider. For details you will need to ask your new domain registrar and website provider.

It's not possible to transfer e-mail addresses and mailboxes from Yola Mail to another provider. You will need to start a brand new e-mail account with your new domain registrar as soon as your domain has been successfully transferred. Your Yola Mail mailbox will be cancelled and removed.

If you'd like to cancel your Yola account, please send us your request via our Contact Support Form.
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Green Chest

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Hi Stefan,

Thank you for your prompt reply, I have one more question. If I am not transfer the domain but point the domain instead, will I remain access to my mailbox from Yola?

Thanks,
C.
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Stefan, Official Rep

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Hi Clair

Yes, if you keep your domain managed by us and just point it to your external website, you will still be able to use Yola Mail and keep your mailbox.

Please let me know if you have more questions.