Cancelled renewal but it has been renewed and payment deducted.

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  • Updated 4 years ago
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This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Account management related

I cancelled my renewal of website and got several emails confirming this and asking to reconsider, even renewing at a lower cost (£12 95). Now received a receipt for renewal. What's that about. I no longer want my website.
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Mary Kerr

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  • angry.

Posted 4 years ago

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Laura Thomas, Social Media Coordinator

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Hi Mary,

I responded to your email inquiry earlier. Your domain renewal was cancelled but your hosting subscription was still active. I have cancelled all of your subscriptions and processed your refund request. Please reply to my email if you need any further account management help.