cancelling Yola Silver

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  • Question
  • Updated 6 years ago
  • Answered
can I cancel my yola silver and get a refund (I only opened it a couple of weeks ago)
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Diane Kidd

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Posted 6 years ago

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Stefan, Official Rep

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Hello Diane

Would you mind sharing with us why you'd like to cancel your Yola Silver package? Have you got any questions or problems that we could first try to assist you with?
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microdraft

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Thanks for the reply, no problems, I have decided to use a company for advertsing my holiday home who have their own website etc, so wont be needing the silver features, I would still like to keep the "free" version though.

I sign in at yola.com, go to Profile and then press "cancel" next to "Silver", all I get then is a white screen that says "loading" (which it never does), I have tried on 2 different computers.

Please can you cancel the Silver account, I understand that I am able to do this within 30 days of opening the account. Are you able to refund the remaining money to my credit card?

regards

Diane and Ian Kidd
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Laura Thomas, Social Media Coordinator

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Our Payments team will be in touch to process your refund request.
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Diane Kidd

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Hi - I havent heard from your payments team yet, please can you confirm that my refund is being actioned
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Jackie

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Hi Diane,

Apologies for the delay in coming back to you. I can confirm that your refund has been processed today and it will be credited to you within a few days. Please let us know if it does not appear.