cancelling Yola Silver

  • 1
  • Question
  • Updated 8 years ago
  • Answered
can I cancel my yola silver and get a refund (I only opened it a couple of weeks ago)
Photo of Diane Kidd

Diane Kidd

  • 4 Posts
  • 0 Reply Likes

Posted 8 years ago

  • 1
Photo of Stefan


  • 4448 Posts
  • 190 Reply Likes
Hello Diane

Would you mind sharing with us why you'd like to cancel your Yola Silver package? Have you got any questions or problems that we could first try to assist you with?
Photo of microdraft


  • 1 Post
  • 0 Reply Likes
Thanks for the reply, no problems, I have decided to use a company for advertsing my holiday home who have their own website etc, so wont be needing the silver features, I would still like to keep the "free" version though.

I sign in at, go to Profile and then press "cancel" next to "Silver", all I get then is a white screen that says "loading" (which it never does), I have tried on 2 different computers.

Please can you cancel the Silver account, I understand that I am able to do this within 30 days of opening the account. Are you able to refund the remaining money to my credit card?


Diane and Ian Kidd
Photo of Laura Thomas

Laura Thomas

  • 4536 Posts
  • 211 Reply Likes
Our Payments team will be in touch to process your refund request.
Photo of Diane Kidd

Diane Kidd

  • 4 Posts
  • 0 Reply Likes
Hi - I havent heard from your payments team yet, please can you confirm that my refund is being actioned
Photo of Jackie


  • 640 Posts
  • 35 Reply Likes
Hi Diane,

Apologies for the delay in coming back to you. I can confirm that your refund has been processed today and it will be credited to you within a few days. Please let us know if it does not appear.