Cannot access sites for editing

  • 1
  • Problem
  • Updated 6 years ago
  • Solved
I have four sites, on my dashboard the drop down box to select a site doesn't work so I can only edit one site and cannot access the others. Am I doing something wrong?
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Rob

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Posted 6 years ago

  • 1
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Stefan, Official Rep

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Hello Rob

To investigate I logged into your account, and I was able to select one of your other 4 sites without problems, I could also edit it, using the Edit website button. You should see your site "Acorn Cottage" now.

Can you please try to log out and log in again? Clear cache and cookies? Try a different browser or different computer?

Please come back to us if the problem should persist.
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Rob

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Hi Stefan

Cleared cache & cookies on my computer but the problem persists. I used another computer with the same browser (Firefox 3.6) and it worked fine. What do you recommend now, are we down to CCleaner?

Cheers

Rob
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Laura Thomas, Social Media Coordinator

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Hi Rob,

You can certainly try that. Also check that you have the latest version of Flash and disable any browser add-ons you are running and try enabling them again one by one to see if one of them is the culprit. The fact that you can load the Sitebuilder in an alternate browser points strongly to browser interference.
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Rob

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Hi Laura,

Didn't do anything else but this morning it's working fine - weird. Anyway, thanks for your help.

Rob