Cannot access website

  • 1
  • Problem
  • Updated 5 years ago
  • Acknowledged
my website is not working online. it says cannot find server when you try and access it. When i try and update information on yola it says " internal server error". What could be causing this? Thanks
Photo of michelle monson

michelle monson

  • 3 Posts
  • 0 Reply Likes

Posted 5 years ago

  • 1
Photo of Stefan

Stefan, Official Rep

  • 4448 Posts
  • 190 Reply Likes
Hello Michelle

When I check your Yola account, I can see that you have multiple websites. Do you mean your site shellshealthandbeauty.com? I can confirm that this site is offline for me, too. The domain, however, is not hosted by us, do you have it with another registrar? If so, please contact your registrar to find out what happened. It's possible that the domain expired because it wasn't renewed, which is why your website is now offline.