Cannot Access Yola Mail

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  • Problem
  • Updated 7 years ago
  • In Progress
All of the sudden I am unable to acccess my Yola Mail. Same email and password I have always used. Now it says "Authentication failed. Invalid credentials" What does this mean and HOW do I gain access to my email account that I paid for. I need access to my email in order to conduct business.
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Preschool Power Hour

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Posted 7 years ago

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Nazlie

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Hi Preschool Power Hour

We are currently experiencing a bug with some of our Yola Mail accounts right now. I have found your email address that has been affected - I won't share the email address here, as it is a public forum.

Our engineers have been notified and are working on resolving the bug as a matter of urgency.

We will let you know as soon as the problem is fixed. We apologize for the inconvenience caused.

Nazlie
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Preschool Power Hour

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Thank you for your reply! Do you have any idea as to how long I will be locked out? This is REALLY bad for business. I could very easily loose customers.
-Brittany of Preschool Power Hour
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Nazlie

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Hi Brittany

Yes, I understand your concerns about this. We do not have a time estimation for the bug fix at this time. We hope to get this resolved very soon.

We do apologize for the disruption and inconvenience to you.
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Preschool Power Hour

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Brianna

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Hello,

Sorry for touching back so late - this issue has been resolved. Please let us know if you are still experiencing any issues.