Cannot add pictures

  • 1
  • Problem
  • Updated 6 years ago
  • Acknowledged
I am having trouble uploading more pictures to my site. I get to "Saving" and it stays there forever. I am well under my limit for storage and the file is the appropriate size. Help?
Photo of proud.muggleborn


  • 1 Post
  • 0 Reply Likes
  • frustrated

Posted 6 years ago

  • 1
Photo of Brianna


  • 2045 Posts
  • 92 Reply Likes

I am terribly sorry to hear of the troubles you are experiencing when trying to upload pictures to your site. Please take a moment to review these troubleshooting suggestions:

1) Clear your browser's cache. This link has more information: Clear your browser's cache.
2) Check that you are using an updated version of Flash - click on this link.
3) Check your privacy settings in your browser. You must accept cookies from Yola. Please click on this link to find instructions for accepting cookies with your browser: Accept cookies.
4) Check that your browser is set to enable Javascript. This link has more information on how to check: Enable Javascript.
5) Make sure you are using an updated version of your browser.
6) Try loading the site in a different browser (e.g., Chrome, Firefox, Safari, Internet Explorer).
7) Try loading the site on a different computer or network if possible.

If none of the suggestions help, please let us know. If you could include your domain and the browser version and type you are using, that would be great. Thanks!