Cannot apply banner image to all pages or save banner changes

  • 1
  • Problem
  • Updated 6 years ago
  • In Progress
  • (Edited)
No Save button on popup window.
Cannot find Red Burlap style - accidentally changed to Burlap,
cannot change back.
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Marc Yellin

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Posted 6 years ago

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Stefan, Official Rep

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Hello Marc

I have checked the Yola account under the name Marc Yellin (Perri Yellin Art Studio), I hope this is yours.

When you change the banner by clicking on Style and then on the "Edit Banner" button, you will get into the Yola Banner Editor where you can apply your banner to all pages. The Save button gets quite hidden, but is still clickable at the very bottom. I will go and find out why this happens, I suspect the reason is the large size of the picture that you uploaded as a banner.



You will find the Burlap Red right next to the Burlap Style when you hover over the squares in different colours:



I hope this helps!
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debby

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i cant do with this as i cant edit my banner either and i definitely cant see a save area ataall not even what you have showed my add is
rodaniergermanshepherds.com
hope you can help
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Stefan, Official Rep

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Hello Debby

Not every Style offers the option to add a custom banner image. If you click on "Style" in the bottom menu bar and the "Edit Banner" button is greyed, the Style you chose does not have an editable banner. To change to a Style with an editable banner, hover over a Style thumbnail for information to be displayed. If you want to use a Style that doesn't offer an editable banner, you can add your banner using a Picture WIdget at the very top of your pages.

When you choose a Style with an editable banner, it's best to upload a banner image that already matches the size of the banner area which varies from Style to Style. You can see the size of the banner area when you click on the "Edit Banner" button and look to the bottom right corner:



To resize your banner dimensions, you can use e.g. this free online image editor: Pixlr.com. Click on "Open Image from computer", then click on "Image" in the top menu bar and choose "Image size".
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Marc Yellin

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Hello Stefan,

Thanks for replying:
The Save button gets quite hidden, but is still clickable at the very bottom.
You will find the Burlap Red right next to the Burlap Style when you hover over the squares in different colours:

I did eventually discover this, but it was rather disconcerting at first. This is what happens when you upgrade the UI - old users get confused. Everything is still there (and more) - it's just not where it used to be.

Still a big Yola fan --

Marc
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debby

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the save button may be hidden but its not visable at all on my page
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Laura Thomas, Social Media Coordinator

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Hi Marc and debby,

Just to confirm, we have noted that the "Ok" button does sometimes disappear completely depending on both the browser you are using and the height of the banner on specific styles. We have logged this for our engineering team to address. So sorry for the confusion and inconvenience in the meantime. We appreciate your patience as we work to resolve it.