CANNOT LOG IN TO MY YOLA WEBSITE

  • 1
  • Problem
  • Updated 7 years ago
  • In Progress
For your information, i plan to buy the domain name of the from Yola.. so i have created the subdomain to try the website. But i don't know why i cannot log in all the time when i wan to update my website. Can anyone give me some suggestion?

Is Yola.com server down?

Thank you very much.....

regards.
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Wh

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Posted 7 years ago

  • 1
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Emmy

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Hello Wh,
I'm sorry to hear you are having trouble logging into your Yola account. Are you sure that you are using the proper login details? If you would like to email us at support@yola.com we can assist you more from there with information on the email address attached to your account. If you would like to try resetting your password first here is a link with instructions: Reset password.

Please let us know if we can further assist.

Kind Regards,
Emmy
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Wh

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Even the reset passwd link also i cant open.... It is not the password prob, I totally cant open the Yola website, no chance for me to type passwd and username.... Like the yola site is totally down.... Regards.
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Brianna

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Hi Wh,
Sorry to hear you are experiencing this trouble - it certainly does sound frustrating. We are not experiencing server errors. Would you mind trying a few troubleshooting steps with us?

Firstly, please share where you are accessing Yola from. (Your Country)
Next, please check that you are using an updated browser version. Please let us know the browser version and type you are using.
Now, please check that you have an updated version of Flash and Java on your computer.

After trying all of the above, please clear your browser's cache. Here's how: Clear your Cache. We look forward to working with you further!