Cannot log on to my site

  • 3
  • Problem
  • Updated 10 years ago
  • Solved
Hello,

I am unable to log on today with my password and when I click on the link to send me my password - it tells me there is no site attached to the address - when there is. HELP.

Thanks,
Sharon
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Shazzy

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  • confused

Posted 10 years ago

  • 3
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Marije, Official Rep

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Hi Sharon,

Sorry to hear this is happening - could you send us an email in Support (support@synthasite.com) with the email you use with SynthaSite as well as the name you used when you registered with us. We'll be able to help you get back to your account there!
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aj

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it doesent work What can i do now
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Marije, Official Rep

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Hi aj - if you're having trouble logging into your site on SynthaSite, you can send us an email so that we can help you to get access: support@synthasite.com
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Shazzy

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Thank you. I have already sent the support address an email this morning and had no word which is why I posted on here. I have resent another one. Thanks anyway. ;o)
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Marije, Official Rep

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Hi Shazzy - it seems to be a bug introduced after last night's update. Our engineers are hard at work on fixing it!
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Shazzy

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Hi - I can get on this morning but the pages are taking ages to load and sometimes not even loading and just getting stuck. Anyone else having the same problem?