cannot login to my yola site

  • 1
  • Question
  • Updated 7 years ago
  • Answered
It says I am logged in but yet I cannot get into my yola? it opens up to the page where it says create a website/ get started page? I typed my email address and password again in the section that says (Already have account) but it just take me back to the same page!? I tried create account and that one tells me my address has already been used! what shall I do?
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linda

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Posted 7 years ago

  • 1
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Brianna

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Hi linda,

When you are on that page, are you able to press 'My Yola' on the top right corner? Please give that a try and let us know how it goes for you.
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linda

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it loads then back to the same page :(
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Sanja, Official Rep

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Hello Linda,

I'm sorry to hear that the suggestion did not work for you. I have a few more to offer.

Please try clearing both the cookies and cache in your browser. I also suggest doing the following:

1. Enable your cookies.
2. Enable your javascript.
3. Try using a different browser.

Please let us know if the problems persist.
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linda

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Hi Sanja,

I tried all the above but no luck! In the end I downgrade my internet explora 9 to 8. Now managed to log into yola via firefox? very strange but I am not complaining since everything seems to be working now.

thanks you
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Emmy

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Hi Linda,
That's good news that you are now able to login, thanks for letting us know. We'll look into the IE9 issue on our side.

Kind Regards,
Emmy