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Hello, I've been publishing and unpublishing my website for few years now.
I unpublished www.nookfieldhouse.co.uk a few months ago and now when I came to republish it Yola says I need to upgrade to the silver package. Is this the case?
p.s. it is my own domain pointing at yola.
The domain is registered until next year so it appears that the issue is as you say a hosting plan. Yola have 2 being Bronze and Silver.
I presume your introduction was through Get British Business Online but I don't have much understanding of this program other than an introductory free or cheap offer with some subsequent payments for continuation of registrations of your domain and hosting plans.
I would send an email to firstname.lastname@example.org and they will be able to advise you specifically. Otherwise you can leave this as it stands and wait for Yola to respond to this post.
A hosting plan is required now but I was unable to locate your account details to determine your current status. Please do submit a request to support here if you haven't emailed already so we can investigate further.
Your domain is pointing to Yola!
Now you just need to publish your site and you're done!
Log into your account and open your site in the Sitebuilder.
If your site is unpublished, click on "Publish to the web" and then choose "I already own my domain name". Follow the steps until your site is published.
If your site is published to a subdomain, click on the down-arrow next to "Publish to the web" to open the Publishing Settings and publish your site to a domain you already own.