Cannot upload pictures to any of my sites!

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  • Updated 7 years ago
I have three active retail sites (Yola silver). For the last two weeks I have been unable to upload new product pictures to any of the three sites - very damaging to my business. I have been in contact with Yola on numerous occasions including a phone call that lasted almost an hour. I have followed all their suggestions several times none of which have helped. I payed a computer expert (at my end) to check my various computers, internet settings and phone connections. He assures me that the problem is at Yola's end, not mine. Since I told Yola this they have ignored every email I have sent them! Anybody have any suggestions - other than finding a new server?

If you have encountered this kind of problem and have a solution please contact me at


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Posted 7 years ago

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Laura Thomas

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Hi Gary,

I located your case history and I see that you've been through the troubleshooting mill and back. Our team is still working to isolate the problem and solve it. Your continued cooperation is appreciated.