Can't Disable Shipping

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  • Updated 5 years ago
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I am having a problem disabling shipping for my online store. I have been back and forth with Yola Support about this since last week. I want a straightforward answer from someone who understands the nature of my problem and can deliver a solution.

Here is a detailed description of the issue. When I click "Online Store," it outlines a 6-step setup process:
1. Add products
2. Verify Geo Settings
3. Configure Shipping
4. Get Paid
5. Place a Test Order
6. Share

When I click step #3 to configure shipping, two options are made available, "Set Up Shipping" or "Disable Shipping for Products." This is where the process becomes problematic.

I would like to choose the second option, "Disable Shipping for Products," because I sell a service, not a product. However, when I click this option, absolutely nothing happens, except that an occasional a window pops up apologizing for technical difficulties, promising the staff is working to correct the issue (for a week? really?). I have tried clicking the button repeatedly, clicking the little cloud above it, reloading the webpage... All of these attempts have proven futile.

Since this "Disable Shipping for Products" button does not work, I am stuck at 59% completion. I am prevented from placing a test order (step #5 above). When I try to place a test order, it sends me back to step #3, which is...configure shipping! So, round and round we go.

I understand that shipping will not be charged when customers check out, but this is not the point! I would really like to run a test order and officially finish the set up process. Also, I'm hoping that when I disable shipping all together, that any reference to shipping would be absent at check-out (currently it says Shipping: $0.00) and from all email notifications to my customers (my emails to customers currently say, "we will send you a notification when your product ships.")

Please fix this problem. I want to disable shipping and get my online store going. If however, Yola is unable to fix this issue, simply let me know, and I will cancel my subscription to the online store and take my business somewhere else. 

I can't believe that this simple problem has taken nearly a week to fix.
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Posted 5 years ago

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Photo of Brianna


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Hi Jennifer, 

Thanks so much for this additional information. I have just responded to your email in this regard, and look forward to hearing back from you. Thanks!