Can't Upload Photos!

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  • Problem
  • Updated 4 years ago
  • Solved
  • (Edited)
Hi Yola team,

It appears that you have altered the way in which we load picture/photos to our websites, and now I am finding the process extremely frustrating and slow. Instead of uploading directly to the page, pictures now upload into a file. As I have a large number of pics in the file it is incredibly slow trying to search for them. Please revert back to the old method of loading pictures directly to the page, as this new method is incredibly time consuming, irritating and unworkable for anyone with older websites and lots of photos already uploaded.
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Mark N

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  • frustrated

Posted 4 years ago

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Gop

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Hello Mark,

I observed the same and looked for a way to better manage the images. Other than the convenience of a direct upload I subsequently observed that to change the image was also very time intensive when you were working with a few image changes per session.

I found that placing images in a folder/sub-folder cut-down on the time. I opted for a 2 Mb sub-folder max and this allowed me fairly fast selection and it was faster the smaller the total content of the sub-folder. It doesn't help the process of initial placement, which was great and I suspect we've lost that facility with the upgrades, but it does help the potential management subsequently.
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Mark N

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Thanks for the reply, Gop.

Yes, unfortunately, moving existing photos into new folders is very time consuming without a drag and drop facility, but I will be placing newly uploaded photos into separate folders.

I feel that users with older sites are being forgotten about. I can't use the new text widget, change styles, or use the style designer.

However, the facility of uploading a photo directly to the page is most important to me, and I now find myself with a five year old website that is very difficult to edit. I hope someone from Yola will reply soon as I this is a great loss and I wish that we had been notified about this major change.
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Gop

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I agree.
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Mark N

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Please reply soon, Yola, as the bottom line is that I can no longer add images to my site. I have tried to upload a new image this morning and can't even scroll through the image files as everything grinds to a halt! This is a major issue which leaves me unable to add new images to my website http://www.simplyeighties.com in a reasonable amount of time.
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Stefan, Official Rep

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Hello Mark

Thank you for your feedback and your additional information.

I'm sorry that you're experiencing these problems with your Yola account. I think the general problem with your simplyeighties website is that you've added a very high amount of pictures and pages (which we've pointed out to you in the past). Yola is designed for small to medium businesses which upload a reasonable amount of image files to their websites, while deleting out-dated ones from time to time. That having said, File Manager can work with a large number of files, provided you organize them into folders and do not upload everything to the root directory. This prevents your File Manager from having to load hundreds of images each time you open it, which will take a long time and may even result in failing to load them completely. So I'd suggest that you don't keep adding more files to the root directory. It's advisable to sort your images into different folders in order to be able to keep track and make the File Manager work smoothly. This is why we changed the upload flow from the widgets.

When testing things in your account, I also realized that Firefox does a better job than Chrome. Are you using Chrome? Would you mind using Firefox to compare?

Otherwise, I'm not able to replicate the other issues you outlined: I can see and use the new Text Widget, change your Style Template and use the Style Designer. Could you please detail a little more for me what problems you're experiencing with those options?
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Mark N

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Hi Stefan,

I understand what you're saying about organizing images. However, I still feel that losing the ability to load an image directly on to the page is a backward step. I really can't see the advantage of having to go through the time-consuming process of searching again for the image you have just loaded. Surely, it would have been better to allow the option of choosing the folder before you load an image into it, but still loading directly to the page at the same time.

In my case, the majority of images I load are for one-time use on that particular page, and I rarely need to use the image search facility to use find an image again to use on a different page, particularly as Google doesn't like duplicate images.

By the way, I am using Firefox, but trying to find a photo still takes an age as I have so many of them in the root directory. However, if I move the photos from the root directory to separate folders, and delete the ones in the root directory, they disappear from my site, so I am stuck with all of those images in the root directory.

You mentioned that I have a large number of images, although I have used only 255mb out of the allowed 5120mb, so if, as you mentioned, Yola is aimed at smaller and medium sized sites, the allowance you give is for large sites.

As for the style designer, I no longer go anywhere near it as it simply messes up my site's fonts each time I try to use any part of it. This is not an issue for me as I have edited the CSS, and it's not an issue on new sites, either. When I try to change the site style I usually end up with a mix of the old and new style with messed up fonts, therefore, I will be sticking with the current style.

So, the bottom line is that my main issue is with loading images which has become a nightmare, and it seems I'm going to be stuck with it. 
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Stefan, Official Rep

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Hello Mark

The new way to upload pictures to your website is an improvement of managing your uploaded files in general. When you added a picture via a widget in the past, it would add it immediately to your page, but also always added it to the first folder instance of your File Manager. The consequence was that especially for users who added a high amount of pictures to their site this way the widget-added picture would all start piling up in the first instance of File Manager, making it impossible to keep an overview. If you wanted to tidy up your File Manager later by sorting these pictures into subfolders, you had the problem that changing the folder location of the pictures would make them disappear on your pages, so that you had to re-add all these pictures to your pages afterwards.

That's why we believe that the new way of uploading pictures is much more intelligent and foresighted, even though it may seem a bit inconvenient at first. However, on the long term it will pay out because you will have a nicely ordered File Manager where you actually find your image files much more easily than before.

With regard to your query that you can't change Styles, use the new Text Widget or the Style Designer, please let me know the URL of your website, so I can investigate. Any Yola account should offer all of these three options.
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Mark N

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Hi Stefan,

I just wanted to thank you and your team for reinstating the ability to upload images directly to the page. I really do like the ease-of-use of the Yola editor (despite my grumbles) compared to other more complicated editors by your competition. I have taken your advice and have started to reduce the number of picture files in the root directory of my site. I have cleared 5mb of "junk" so far. Not a lot, I know, but it's a start!

Anyway, thanks for listening and thanks again.

Mark
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Stefan, Official Rep

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Hi Mark

You're welcome! In this case, it made sense for us to change it back, and I'm happy to hear that it improves your sitebuilding experience with Yola.
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Fhs Freebies

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This reply was created from a merged topic originally titled
Photo Upload Problem.


I'm not able to upload a picture by clicking on "Upload New Image," it does nothing when I click on it. I have to click on "Browse Uploaded Images" then upload the photo to there then add the photo to my site from "Browse Uploaded Images". Way to many steps doing it that way. Can someone check it out? Thanks Jackie - my site is Free Hot Samples
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Laura Thomas, Social Media Coordinator

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Hi Jackie, 

Are the changes discussed here what you are referring to? If so, can you clear your cache and try uploading again?
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Fhs Freebies

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Yes, but it's a much slower process that way. It was much quicker being able to load the picture straight from my to computer to the website.  I have tons of pictures on my site and honestly now there are several more steps, and it takes a long time for the photo files to load. It takes much longer to upload a picture. It may work for some but definitely not my site where I'm uploading 15+ pictures a day. It's very time consuming. The change is not for the better.
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Monique, VP of Customer Support

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You should be able to click on "Upload New Image" and upload files directly from your computer exactly as you have been doing.  If nothing happens when you click the button that is a bug and not intended.  I have seen one other person complain of the same issue when using the latest version of Firefox (32.0.1).  I am also using the latest Firefox and am not able to replicate this on my end.  Can you tell me what browser and browser version you are using? Also please try from a different browser for comparison and let me know if the "Upload New Image" button is responsive when you do so.