Can't access my account

  • 1
  • Problem
  • Updated 6 years ago
  • Not a Problem
I have been away for a few weeks and on my return I am unable to log into my Yola account - even thought my computer automatically populates my email and password it says this is not recognised. When I processed 'forgot password' (as this was the only solution I could find) I get a message saying I will receive an email with a code to reset the password, but not received (I've tried 3 times now). I reported the problem via the contact form and got an acknowledgement repsonse saying they would respond within 48 hours but if I upgrade to Silver it will be quicker - I am already a Silver user!!! I've had 2 days without being able to access my account now and am worried about all the work I've done on my brand new business website (the website was almost ready to go live). Please help?
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Tracey Eckerman Watson

  • 2 Posts
  • 0 Reply Likes
  • frustrated

Posted 6 years ago

  • 1
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Sanja, Official Rep

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Hello Tracey,

I am sorry that we missed this post and for the troubles you've had. It sounds like you might be emailing us from an address that you are not using for your Yola Silver account which is why you've received the message that you're not a Silver user.

Please can you email support, ATTN: Sanja with the name of the domain you have purchased so that we can help you regain access to your account.
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Tracey Eckerman Watson

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I have received a number of emails from Yola with suggestions/solutions and am happy to report the problem has now been resolved. It appears that there was a problem with my email accounts - nothing to do with Yola - which is now resolved. I have now reset my password and can access everything again. Thank you for all your attention and very prompt responses.
A very happy customer.
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Stefan, Official Rep

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I'm happy to hear that, Tracey. Enjoy Yola!