CAN'T ACCESS MY SITE TO MANAGE...

  • 1
  • Problem
  • Updated 10 years ago
  • Acknowledged
WHEN TRY TO CHANGE THE LOOK OF MY SITE IT JUST GET STOCK...AND NOW EVERY TIME I TRY TO EVEN OPEN AND MANAGE MY SITE IT SHOWS AN ERROR MESSAGE AND WINDOWS EXPLORER CLOSES (elalmapensante.com)
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pablo

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Posted 10 years ago

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Ruth

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I'm sorry you are havig this problem. Can you do something for me?

1. Log into you account and open up your site
2. Click on the "Help" menu
3. Click on "Contact Support"
4. Fill in the form - tell me what you are trying to do, and send it to me.

That will give me more information that will help me solve the problem.
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pablo

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I CAN'T OPEN MY SITE ACCOUNT.... as soon as I click on it an error message pops and it closes ALL of my open windows...i already sent an email but l haven't got any reply.......
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Ruth

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Hi Pablo,

Can you tell me what the error message says, please? If you have sent an email, then it will be answered, but you can send another one if you want to make sure that we get it.

I am the only support agent working today as it is the weekend, so I will have to ask for your patience as response times will be slower from the email side of things.
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pablo

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Internet explorer has encountering a problem and it has to close. Sorry for the incovinience....and if l want to report it or not
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Ruth

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Hmm, can you try opening your site in a different browser, such as Firefox, or on another computer, please?