Can't configure Yola Mail: Prior Domain issue resulting in "Switch back to Yola Mail fails".

  • 1
  • Problem
  • Updated 7 years ago
  • Solved
I had some issues after registering the domain "thenakedkingsrevoltingsubjects.org" (I got caught by the domain issues last weekend). Now I can access the domain, but still can't access mail via Yola Mail (which I have paid for).

It says "Yola Mail is not currently configured for your domain, because you are accessing your email using another mail provider" - so I click the "Switch back to old Mail" button & that errors out too: "There was an error attempting to reconfigure Yola Mail. Please try again later".

Please fix this ASAP - I have been trying to get this to work for almost a week.
Photo of anhardie

anhardie

  • 4 Posts
  • 0 Reply Likes

Posted 7 years ago

  • 1
Photo of jeremy

jeremy, Employee

  • 1349 Posts
  • 90 Reply Likes
Hello Anhardie,

As you know, unfortunately we were having an issue with our DNS not being added to domains.

I have now added your DNS to your domain for Yola Mail and it should be working correctly.

Can you please try and log in to your Yola mail and see if it is working correctly.

Many thanks for working with us on this.
Photo of anhardie

anhardie

  • 4 Posts
  • 0 Reply Likes
Now it's working - thanks :)
Photo of Sanja

Sanja, Official Rep

  • 10698 Posts
  • 495 Reply Likes
Thanks for letting us know!