Can't create email address with my domain name

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  • Updated 6 years ago
  • Solved
I have bene trying to create an email address with my domain name. Apparently, I do not have Yola Mail (I don't know why) so tried to set up an address via googlemail. I followed the online tutorial exactly, but keep getting an error message. Am becoming very frustrated!
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Joanne Deveney

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  • frustrated

Posted 6 years ago

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Stefan, Official Rep

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Hello Joanne

You have signed up for Yola through our GBBO (Getting British Business Online) programme for which Yola Mail is unfortunately not available. Google Apps Mail is the right thing to choose. Can you please specify at which stage you are getting this error message and where exactly? If it is within Google, you will need to ask their support for help as this would be beyond Yola's control.
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Joanne Deveney

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Thanks for your reply. I get the error message after pasting the link into yola. Any ideas?
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Laura Thomas, Social Media Coordinator

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Hi Joanne,

Just to confirm, are you using this tutorial and referring to step 14? If so, can you please past the TXT record you are pasting in for our review?
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Joanne Deveney

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Hi, this is the TXT record:

google-site-verification=luv2vnL8jfUQPMvrwKmaaUt9p3PIp4_IIXpShXIoCjs
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Laura Thomas, Social Media Coordinator

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Excellent Joanne, thanks! Your text record looks in order. So long as you are entering it in its entirety as indicated in step 14, you should be good. You mention an error, what specifically does it say?
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Joanne Deveney

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It just states error in red letters and when I return to Google, it states that verification fails.
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Joanne Deveney

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I have tried it again, Laura, but now when I click on "set up email for your domain" it just says "loading" and won't even allow me in to enter the code. Also, I have been trying to upgrade from a bronze to a silver package, but the payment page won't open (it's not been my day!) Thanks, Joanne
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Laura Thomas, Social Media Coordinator

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Hi Joanne,

We can add your TXT record for you with your permission if you confirm which of your domains you want it to be added to.
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Joanne Deveney

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Hi Laura, that would be really helpful. Can you add it to amitymediation.co.uk? Many thanks, Joanne
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Laura Thomas, Social Media Coordinator

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Hi Joanne,

We have added these records for you successfully. They can take up to 24 hours to propagate but are usually much faster. Please check in your Google account later today or tomorrow to complete your setup. Sorry for any frustration the delay might have caused.
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Joanne Deveney

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Laura, thank you for your help in resolving this issue; it works fine now. Really grateful for your prompt and friendly assistance. Best wishes, Joanne