cant edit my website

  • 1
  • Problem
  • Updated 6 years ago
  • Solved
Hi, Every time I try and log into my website today it comes up as loading but it actually never loads. Is there a problem with the site at the moment?
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Bumble

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  • frustrated

Posted 6 years ago

  • 1
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Gop

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Hello Bumble,

The sitebuilder seems to be functional. Suggests that there is something happening within the site itself. Typically bad code or RTF text being added to the site file.

If you have previously published your site, if you let us know the address then it can be looked at to see if there is something obvious.
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Stefan, Official Rep

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Hello Bumble

I was able to locate your Yola account, but as you have multiple website, I'd need to know on which of your site you're experiencing the problem to assist you further.
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ma ba

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I am having a similar issue. I need to edit the text on my website pages for my classes but for some reason I can't get the cursor to highlight the text or even move from one section to the next. Any suggestions?
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Laura Thomas, Social Media Coordinator

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Hi ma ba,

We do have several troubleshooting tips listed under "What else can I do...". Please let us know if that helps.
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Michelle Postlethwaite

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I have the same problem!!!!!!!
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Sanja, Official Rep

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Hi Michelle,

We're sorry to hear that you're also having some troubles. Were you able to try the troubleshooting steps that Laura has shared above?

If you still have issues, please let us know your domain URL, as well as the browser and version you are using so that we can assist further.
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ma ba

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Thank you! I think my comp went through an upgrade recently, so I followed the step that says to "click the compatibility button" (next to the refresh button) and it worked.

:o)

Yay!
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Sanja, Official Rep

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We're happy to hear this ma ba!
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Bumble

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Hi , I've tried to log onto my site again today to do some work on it and I'm getting the same problem my web address is www.inkidoo.com. I have also had problem trying to edit my text it won't let me.
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Bumble

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Just talked to a human being and they have told me it works better with firefox and google chrome. Now I can edit yey!
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Sanja, Official Rep

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Fantastic to hear this! Always such a relief to be able to make progress again!